Support
Something broken, or a question the game does not answer? Start here.
Email us
The fastest way to get help is harnoord14@gmail.com. One person reads it, and the usual reply time is a day or two on weekdays.
Include your device, your iOS or Android version, the app version from the bottom of the Settings screen, and what you were trying to do when it went wrong. A screenshot saves a whole round trip.
Common questions
How do I restore my purchases?
Open the Premium Shop and tap Restore Purchases at the bottom of the screen. As long as you are signed in with the same Apple ID or Google account you bought with, your entitlements come back automatically.
Where are my saves stored?
On your device by default. If you create an account you can turn on cloud sync from Settings, and cloud saves are encrypted in transit.
I lost my career — can you recover it?
If cloud sync was on, yes: email the address above from your account email and we will restore your most recent cloud save. If it was off, a local save cannot be recovered once the app is deleted.
How do I cancel my Legend Pass?
Subscriptions are managed by the store, not inside the game. On iOS open the App Store, tap your profile picture, then Subscriptions. On Android open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.
How do I install a community roster pack?
From the main menu open Rosters, browse the packs and tap Install. You can switch or uninstall at any time. Packs are made by players — we do not endorse or claim ownership of their contents.
If the game will not load or start
Nearly every load failure is a stale cached copy of the game after an update. Do a hard refresh first: on desktop that is Ctrl+Shift+R, or Cmd+Shift+R on a Mac. On a phone, close the tab or the installed app completely and reopen it.
If it still will not start, check that you are not blocking scripts or storage for the site - the game keeps your saves in browser storage, and blocking it stops the game from getting past the loading screen. Private or incognito windows clear that storage when you close them, so a career started in one will not be there later.
If a game is running slowly
The 3D court adapts its resolution to your device, but older phones and laptops still benefit from turning the graphics quality down in Settings. Closing other browser tabs helps more than people expect, since each one holds its own memory.
If the game itself runs fine but a specific screen is slow, that is worth reporting - tell me the screen and the device and it is usually something I can fix directly.
If your save looks wrong
Saves are per-slot and per-mode, so the first thing to check is that you loaded the slot you meant to. If a save loads but the data looks corrupted, do not overwrite it - email me before you play any further, because the original file is often recoverable and a new save on top of it is not.
If you have cloud sync on and you play the same career on two devices without letting them sync in between, you will be asked which version to keep. Pick the one with the later season and games played.
Reporting a bug
The reports I can act on fastest have four things: what you expected, what actually happened, the exact steps to get there again, and a screenshot. Your mode and season help too, since plenty of issues only appear in a specific mode or at a specific point in the calendar.
Feature requests are genuinely welcome. A lot of what is in the game now started as one message from one player.
Account and data
You can request your data or delete your account at any time — see the privacy policy for what we hold and how to ask. Deletion requests are processed within 30 days.